SS
Simone S

1 reviews | Active since Aug 2016

06 Sept 2016, 11:23

Here we go again ...

<p>Once again i am being threatened by Vodacom to shut down my account. Last month i was advised that everything was sorted out and there would be no further problems. </p> <p>I was told that my expiry details were changed and my package was changed back to the Smart M package. This month my package was changed (thank you) but i have not recieved any statement for August so i cannot see amounts owed and nothing has been debited from my account as it has been for many many years?</p> <p>I just dont understand how Vodacom can be so unorganised!!!</p> <p>Perhaps its time for a change! I have already cancelled my 2 other contracts with Vodacom as dealing with this everymonth now is just absurd!</p> <p>Please can someone advise how to resolve this problem ???</p>

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Replies (2)
Vodacom
Vodacom's reply06 Sept 2016, 12:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SS
Simone S's update17 Oct 2016, 14:50
Reviewer Update

No contact as of yet. Still struggling to pay my account !!!!