1 reviews | Active since Jan 2011
Here we go again
I recently signed a brand-new contract and was told that my subscription would be fixed for the next two years. I remember this specifically asking this as I signed for a promotional discount and wanted to make sure that I will get it for the whole contract duration and not just for a month or two. The representative at CelluCity assured me that I will pay what I saw on the day for the next 24 months.
I got the notice of price increase of my subscription today.
Now, I know what VodaCom will say.... economic times...., inflation, small print, we are committed to blah blah blah. I just find it fascinating that they are allowed to unilaterally change the terms of my contract, but I am not allowed to do so. Can I downgrade my subscription? Regardless of what the representative assured me, this is very immoral practice, but hey, who am I to complain. Just another sucker that have the "privilege" to have a cell phone and I must therefore conform. After all, I signed for it and assumed to have read the entire contract.
Not cool, VodaCom
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
I also received an SMS stating that this ticket has been closed. Unilaterally. This was a very one-sided way of dealing with the issue.
Anyway. It is done now. From Vodacom's side, anyway.
I also received an SMS stating that this ticket has been closed. Unilaterally. This was a very one-sided way of dealing with the issue.
Anyway. It is done now. From Vodacom's side, anyway.
