Here we go again!

Seems i cannot escape Vodacom I upgraded to my phone to the Samsung A36 in July 2025. In September the phone started with Moisture / Foreign Material in USB port. Then it will go away and then just start up again. So I phoned in and they advised me to take to my nearest dealer. At the Dealer they advised that there is some issues with this phone and a lot of clients have the same problem. Even when checking in the phone the Consultant wrote no PHYSICAL DAMAGE on the outside of the device. Message received from the repair center, they need to change some parts and I had to wait for it. No problem , i can wait.

Phoned received back and the note states: COSMETIC PROBLEM - PHYSICAL DAMAGE/PAINT PEELING/ HOUSING & SLIDE ASSY FAILURE DATA. AND best of all I have lost my warranty!!

NOW I WANT TO KNOW! How can one person say there is NO DAMAGE on the phone yet I have paint peeling off a BRAND NEW PHONE.

I have had to phone back now for 2 weeks and GUESS WHAT.... GIVING ME THE SAME PROBLEM.

SO Vodacom, I need you to get your act together and sort this out. For someone who has little more than 2 brain cells and can tell you nothing was done with this phone. I worked in this industry for many years. So dont try and sell lies to me.

I WANT THIS FIXED OR REPLACED!!!!!!