VS
Vishal S

1 reviews | Active since Oct 2011

14 Mar 2015, 10:00

Here we go again

I reported an incident on the 29 of Jan regarding the service of Vodacom. After 2 months I finally managed to get my contract after visiting the store at least twice every week to check progress. The deal was suppose to be a match to the another network deal called Infinity which has unlimited calls, texts, and 10 gigs data. The Vodacom shop at The Pavilion promised me that the deal has been approved and that all is in order. Being a business man I do make a lot of calls and use data so being without a phone is impossible. I received my phone on the 11th of March and the next day I called Vodacom on 082111 and confirmed that my deal is a normal deal called Red VIP, with 5 gigs of data. The sad part is that I waited 2 months and still they get it wrong. I am actually dreading to think how long its going to take to sort this problem out. I don't think Vodacom has their customers interest at heart, If you guys did, you would actually employ people that know what they doing. Maybe you don't need my R36000 business (1500 *24). I do regret taking out this contract, and hopefully there is still time to cancel and go to another network.

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2015, 10:10
Official
Hello privinox,

Please accept our sincere apology for any inconvenience caused.

We are currently investigating this matter and will update you regarding this.

Kind regards
Vodacom Consumer Website Team

Best regards,