Here I am again... (and where are you?!)

Don't you love it when the only way you get a response from a company (and their appointed person), is by using Hello Peter!? Since logging my actual complaint here 12 days ago, I was very shortly thereafter contacted by Olivia from Vodacom, and reassured that my complaint was being looked into... Well, that was the last I heard from her... I even raised the matter internally with Vodacom customer care this week, as I didn't want to sling anymore mud here. Alas, no response. And so once again I am forced to go public.