Helpless Client

I have never been this disappointed with the service I am currently receiving from Vodacom. I signed up for a fibre contract and from the beginning of the application, the consultant did not disclose all the information, the LTE to be specific. According to him he didn’t want me to pay me and that is totally wrong, I am a customer and I have every right to make my own decision based on the information given to me. The router was delivered at my door, 3 days later no one called me and I bothered myself to call, every time when I follow up I am told my service request is canceled, I log it again and when I follow up, I don’t get the assistance. Vodacom just doesn’t care and I am so tired of following up with no progress.