helpless after numerous requests to Vodacom

<p>I upgraded at the end of April. This time I made sure I asked what I thought were the right questions to not repeat the disaster of my previous upgrade. The consultant assured me that this will not be the case. I was told that I had one more payment due on my old handset. For May I was charged the last payment for my handset and I was charged double for my new contract. After several emails to Vodacom in May due to them not answering me, I eventually received the credit end of June. Then I saw that I was still being charged for the old handset. I have tried to get an answer after sending more emails. Every time I am assured that they are looking into the matter and it has been referred to the back office. On Monday 11July, I again mailed them after receiving my statement and still I am being billed for my old handset. I mailed once again, and the consultant assured me once again that they will get back to me. Well, its Friday and still no contact from them. I honestly don't know who to turn to anymore. Not once was I contacted to receive any feedback on this matter that started in middle May. If I don't email, I get no response. </p>