Helping with difficult problem

A mistake was made while doing an EFT on 11/05/2022 resulting in an over payment to Vodacom for payment of a monthly account. I itried to have this corrected by going to FNB the same day. The lady there was very helpful in that she helped me fill in paper work to correct the incorrect transfer. She advised me to go to a Vodacom outlet for further assistance. I went to Vodacom in Three Rivers Mall Vereeniging. I contacted the manager, Mr Romeo Monaha, He was very helpful and spent a considerable time in assisting me with the problem which was eventually corrected.