Helpful, Thoughtful & Goes the extra mile

<p>I had an account issue with Vodacom which lasted for about 2 months, I had spoken to too many people who either couldn't give me answers or promised to get back to me and NEVER did! After logging a complaint on Hello Peter, I eventually got called by Pinky who has always, depsite my frastraction been very helpful and informative, not to mention calm. Today, I needed a contract letter from Vodacom for my insurance because I was armed ****** of my iPhone 6. After being on the phone with Vodacom resources at the call centre for 20 mins, I was once more left very disappointed in Vodacom because NO ONE COULD HELP & I was told i could only get my contract letter 7 - 14 days AFTER the call has been logged. Out of desperation & without knowing if i could request help from Pinky Makhoba, I decided to email her to find out where and how I can get help. She called me back TODAY (within hours) explained why i couldn't get a contract letter but an upgrade letter and I have reiceved the document, today still. Disappointed as I am with the call centre and accounts department resources who couldn't help me, I'd like to take the time to thank Ms Pinky Makhoba for always been there to help and provide information - she understands customer care and understands that information is important to the clients who do not know the business processes of the instituion. Pinky, please keep up the good work and as a way of s****s development, please transfer your good s****s to others you work with. Much thanks.</p>