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noma N

1 reviews | Active since Mar 2009

13 Aug 2018, 09:11

Help with ****** phone

My cellphone got ****** yesterday. My insurance company need me to report the phone to Vodacom so it can be blacklisted. I tried to call 082 135 and 082 111. Both do not have an option to report a ****** phone, or even to speak to a consultant. It has options on airtime and PUK. Then when I don't make any of the selections, it cuts off. Your website does not have an online reporting function. My phone is ******, so how do I report it if you don't have features to report it?

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Replies (3)
Vodacom
Vodacom's reply13 Aug 2018, 11:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Aug 2018, 15:30
Official

Dear Noma,

Our attempt to make contact rang to voicemail.

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

Kindly be advised our all centre numbers are in working order, the nearest Vodashop can assist as well.

Our records reflect the handset was blacklisted today.

Warm regards,

Shad

nN
noma N's update13 Aug 2018, 16:19
Reviewer Update
Hi Shad; For starters, you phoned me on the same number that was ******! So yes, it went to voicemail because the ***** is not sitting around answering my calls! Secondly, we are very busy people, who do not have time to go to the branches for help - plus the fact that there are no malls near where we work. I managed to get hold of Vodacom on the 5th or 6th try. Surely ***** and theft should be a top priority as our phones contain a lot of personal information, which make us vulnerable if our data is breached. It takes the ****** a shorter time to by-pass security that it takes for you guys to answer your phones so we can blacklist. I'm not happy with the service that I received from Vodacom at all