Help with my cellphone
<p>Hi Guys</p> <p> </p> <p>I recently recieved a cellphone on contract from you for my neice. Now She inserted the sim wrong and its stuck to deep to be pulled out.</p> <p> </p> <p>I went to vodashop rapair in PMB to get assistance and because the phone was not activated the lady said i should bring it back so that she could book it and she indicated that there might be cost implications.</p> <p> </p> <p>So i collected my invoice and went back and the another lady assisting me would not take it in. I explained that to her that I didnt mind if there were cost implications attached but she just did not want to attend to my matter.</p> <p> </p> <p>So now here i am confused and needing direction.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Vodacom
I have been struggling for 2months with this issue but finally thanks to Eugene a customer care consultant I was assisted. My phone will be collected from by you guys.
However although Eugene did his best long story short I would after some thought since the phone has been discontinued the phone i currently have (sony xperia x), we cannot xchange it. I therefore would like to know if there is a way to extract the stuck sim card before i officially give you guys back my 2 phones. The reason is i got them via your promotion in November and the contract deal was a great deal and looking for another deal is just to much of a hassle.
Ive tried to take it to vodacare in pmb a few times and eventually they told me the problem was they could not match the IMEI no with a warrenty and therefore cannot take it in for repairs.
Please assist with an alternative if possible
Kind Regards
Nkululeko
Good Day Vodacom
I have been struggling for 2months with this issue but finally thanks to Eugene a customer care consultant I was assisted. My phone will be collected from by you guys.
However although Eugene did his best long story short I would after some thought since the phone has been discontinued the phone i currently have (sony xperia x), we cannot xchange it. I therefore would like to know if there is a way to extract the stuck sim card before i officially give you guys back my 2 phones. The reason is i got them via your promotion in November and the contract deal was a great deal and looking for another deal is just to much of a hassle.
Ive tried to take it to vodacare in pmb a few times and eventually they told me the problem was they could not match the IMEI no with a warrenty and therefore cannot take it in for repairs.
Please assist with an alternative if possible
Kind Regards
Nkululeko