Help wanted-Exsculations,can someone please assist me urgently.

Item: Vodacom
Rating: 1
Author: Charlene B

I have been trying to cancel my contract since October 2020,and eventually did so in November 2020,then something made me call last week and it wasn't cancelled and they cancelled it on the 4th.

I have been calling from *** since October 2020,and was advised to cancel in November I called a couple of times.

Which means my last debit was suppose to be November but now I'm being billed for December when I have not used their services.

Contact me ***

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Dec 2020, 14:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Dec 2020, 14:18

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Charlene B's updateReviewer Update

14 Dec 2020, 14:04

Hi Marlon

Thank you for the call ,please provide a updated statement once the credit reflects.

Kind Regards
Charlene Yon

Charlene B's update14 Dec 2020, 14:04

Reviewer Update

Hi Marlon

Thank you for the call ,please provide a updated statement once the credit reflects.

Kind Regards
Charlene Yon