Help Vodacom is ****ming me!!!

Vodacom is a ****, I have been trying to cancel my contract with Vodacom all they doing is making it difficult in the Hillcrest Branch they told me they do not do cancellation I need to call the cancellation department and in that department they do not pick up and when they do they are very rude and there is noise in the background.

I want to start from the beginning I took a contract with Vodacom in the Hillcrest branch back in September 2023 It was iPhone 8 pre-owned when I asked them when am I due for an upgrade the lady said after 3 months when I got there after 3 months when I checked with customer care they said in 3 years which I was okay with, a few months after I got a call from Vodacom saying that they they want to upgrade my data plan for only R10! Which was a big fat lie I went from paying R429,99 to R829,99 and sometimes even R1500 it was alway different every month then when I called the customer care it took them the whole the resolve it and I was never refunded, they is always something with Vodacom and I do not recommend anyone to take a contract with them I had my phone is insured but when my screen scanned I did not get help and they did not tell me what was the insurance for if they didn’t want to help I was and still paying for insurance that is useless now, now it’s 2026 I have been trying to cancel my contract with Vodacom when I went to the branch they told me I need to call customer care and they transferred me to cancellation department they were very rude even the lady I spoke to now is rude and I still did not get help she hung up on me and she wasn’t paying attention to me as she was talking with others in the background, I have been trying for month to cancel my contract that ended last year I don’t even now what I am paying for at this point they are financially straining me I don’t know what to do now or where to go I received an statement saying I woke them R753 I don’t even get data and I don’t want it nor anything to do with me them if they really record calls they should go through every phone call I did with them they will hear they lies my customer number is I***3 I do not want to pay that I am tired of them they have been *****ing from me for so long I even want to open a case at this point

That phone is sitting on a drawer I am now using a dummy phone, with the experience I had I don’t want anything to do with contract and the trauma they putting me through is a lot

If anyone want to take a contract with them, please DO NOT VODACOM IS A DEVIL AND A *****

I need need help with getting this contract cancelled with all the money that I have lost I could have done a lot😭😔💔