JJ
Jan J
1 reviews | Active since Jun 2021
02 Aug 2021, 19:53
Help Vodacom
This company is totally *********** to adress querries and problems. Administration useless. They apologize for more than 5 months but dont solve the issue and still invoice incorrectly and promise to proof the amounts but keep on apologizing. Show querry is solved on app. Load add numbers and it just do not end. No resolve. No Hope. Dont know what to do.
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Replies (2)
Vodacom's replyOfficial
03 Aug 2021, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2021, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Aug 2021, 17:30Dear Jan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent you an email response. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2021, 17:30
Official
Dear Jan Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent you an email response. Regards Consumer Website Team
Best regards,