Help to cancel a contract please

Item: Vodacom
Rating: 2
Author: CHANTAL P

I have a contract that I am trying to cancel. I called 082 111 was holding a very long time before I was told to dial ********** I held on this call for an hour and then my call was cut off. I tried the online chat, I was referred back to ********** I am not aware of any email address that I can use? Today is the 1st. I really want to cancel today

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 Oct 2018, 14:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Oct 2018, 14:04

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

CHANTAL P's updateReviewer Update

01 Oct 2018, 15:10

Thanks to Marlon for your efficient service. My query is sorted

CHANTAL P's update01 Oct 2018, 15:10

Reviewer Update

Thanks to Marlon for your efficient service. My query is sorted

Vodacom's replyOfficial

01 Oct 2018, 15:12

Dear Chantal

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team

Vodacom's reply01 Oct 2018, 15:12

Official

Dear Chantal

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team