CP
Charmaine P
1 reviews | Active since Apr 2010
26 Aug 2021, 10:38
Help to cancel
I have been trying to sort out my vodacom accounts to no avail. I am not able to afford them anymore and would like to make monthly arrangements to pay it off. being under debt review i was told i cannot upgrade any of these any way and they have been on hold due to lockdown. please please please can someone call me or contact me I DO NOT USE ANY OF THE VODACOM numbers so dont try get hold of me there, i keep telling people and no one understands that. please this is urgent
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Aug 2021, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Aug 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CP
Charmaine P's updateReviewer Update
29 Aug 2021, 16:33I missed the call due to being in a meeting, called back and no one could assist. Will anyone be calling back?
CP
Charmaine P's update29 Aug 2021, 16:33
Reviewer Update
I missed the call due to being in a meeting, called back and no one could assist. Will anyone be calling back?
Vodacom's replyOfficial
30 Aug 2021, 08:15 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we advised with regards to your request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we advised with regards to your request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Aug 2021, 08:15
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we advised with regards to your request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we advised with regards to your request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,