help the Aged and delete unrequested Top UP
Account Number NA105399-9 Quotation Number *** I am old and deaf and trying to manage this on the phone is most difficult. Firstly, Amanda in Norwood was very helpful. I changed my contract and find an ADDITIONAL 350MB Top up Monthly for 49 Rand. I do not want that. Please remove. Amanda has made a note of this but I want to make sure IT GOES. I cannot find an appropriate channel on your website. I tried the phone and may have pressed wrong buttons. Nor can I find an appropriate e mail. And 'Chatting' only gave options. Sorry for the bother.
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Vodacom's replyOfficial
06 Apr 2021, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2021, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team