CD
Christelle D
1 reviews | Active since Jun 2013
10 Sept 2019, 16:39
Help please
To whom it may concern.
We have contacted Vodacom numerous times about a number that is added onto my fiancés account that we are not certain about. Vodacom got a lawyer involved for an amount outstanding that we were also not aware of as our debit order goes off every month.. We never received statements or anything to state that we are in arrears with anything.
We phone Vodacom to find out about this then they say there is nou outstanding amount on my fiancés account and that the spesific number is deleted from the Vodacom server..
We have been loyal Vodacom customers for a long time and this is what happens? So what are we suppose to do just pay and we have no idea what we are paying for.
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Replies (2)
Vodacom's replyOfficial
11 Sept 2019, 06:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2019, 06:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Sept 2019, 13:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply18 Sept 2019, 13:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team