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Thabang T
1 reviews | Active since Nov 2021
05 Nov 2021, 13:45
Help please
Vodacom has been giving me problems with my Sim swap of which I've been trying to do for almost 3 weeks now. I honestly understand their security question are vital however I have provided enough evidence to show that I'm not committing any ***** and that the number belongs to me but they keep insisting that I answer this one stupid question that I strongly believe they can detect on their computer but refuse to " what is my price plan" I don't know what my price plan is I've never app**** for it ... all I do is recharge and make my calls I do receive token points of which I don't use coz I don't know how to ... please can you help me Peter I can not afford to change my number
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Vodacom's replyOfficial
05 Nov 2021, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Nov 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thabang T's updateReviewer Update
05 Nov 2021, 14:08Where will the consultant contact me coz I dont have a number to be contacted on and your also not asking for any ... where will you contact me if I may ask?
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Thabang T's update05 Nov 2021, 14:08
Reviewer Update
Where will the consultant contact me coz I dont have a number to be contacted on and your also not asking for any ... where will you contact me if I may ask?