HELP NO SERVICE

I have ordered and taken out a new contraact from vodacom 15/04/2015. I was forced seen that I dropped my phone. I have been approved for the contract and called today from a friends phone to let them know that they have to phone me on my friends number when notified of the delivery. NOW 24 hours later they have on the system after phoning twise and holding on for more than 30minutes that they still need to confirm my contract details and the everything is on hold. I was not informed of the process of them having to confirm my contract details and no calls have been recieved after lettting them know that I have a other number they can call to confirm. <br> <br> What a hassle to g this sorted seen that I am sitting without a phone and even when I phone I dont get help in getting everything sorted so the phone can be delivered as promised on their website. <br> <br> WHAT DO I NEED TO DO TO GET THIS RESOLVED ASAP....!!!???!!!!! ***<br> <br>