HELP ME PLEASE

<p>I did an upgrade in November to an iPhone 7. </p> <p>I am paying R750 a month (R3000 so far) and my phone does not work. I cannot make calls or SMS's, I cannot use data or send MMS's. </p> <p>When I check my balances by calling 100 have minutes, data and MMS's yet when I check them calling *111# it says I have 0 of everything. </p> <p>This is what I have done so far: <br />16 Jan- 1st Query, which was escalated and closed. </p> <p>24 Jan- SIM swop </p> <p>26 Jan- APN Activated</p> <p> - LTE APN Activated</p> <p> - Internet VPN APN Activated </p> <p> - Network Synchronization Activated </p> <p> - International Activated </p> <p>27 Jan- Query Escalated and closed </p> <p>30 Jan- Synchronization Activated </p> <p>1 Feb- Query Escalated and closed </p> <p>4 Feb- Network Synchronization Activated </p> <p>6 Feb- Network Services Options Activated </p> <p>8 Feb- Network Synchronization Activated </p> <p>9 Feb- Query escalated and closed </p> <p>11 Feb- Spent all day on the phone to Vodacom being transferred from one person to the next. </p> <p>The final advice I was given was to completely end my contract and open up a new one (MEANING I WOULD HAVE TO PAY OUT 24 MONTHS OF MY CONTRACT!!!! WHICH I REFUSE TO DO BECAUSE I HAVE DONE NOTHING WRONG. I WILL NOT PAY OUT 24 MONTHS ON A PHONE THAT DOES NOT WOR****!!!!!!!!). </p> <p>13 Feb- Went to vodacom in Cavendish, Cape Town. </p> <p>-> Query Escalated. They told be someone will phone me ASAP and no one has contacted me at all. </p> <p><br />This is absolutely ridiculous. I cannot have this I was in a serious situation the other day and I had to beg a stranger to use their phone to call my mom. </p> <p>I HAVE AN IPHONE 7 IN MY POCKET AND HAVE TO BEG STRANGERS TO USE THERE PHONE!!!! </p> <p>It is actually a joke. I have spent R3000 already on this contract that does not work AND NO ONE IS HELPING ME!!! </p> <p>I am on the verge of contacting lawyers </p> <p>PLEASE HELP ME!!!! SOMEONE PLEASE PLEASE I BEG YOU PLEASE HELP ME FIX MY PHONE IT HAS BEEN ALMOST 4 MONTHS!!! </p> <p>Emma </p>