MP
Maxwell P
1 reviews | Active since Mar 2017
21 May 2023, 08:35
Help me cancel my Vodacom fiber contract
Can someone help me cancel my Vodacom fiber contract. I sent an email to *** (the 1 email that works) in March requesting cancelation, no result. Still getting billed every month. This has to stop!
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
21 May 2023, 10:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 May 2023, 10:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MP
Maxwell P's updateReviewer Update
23 May 2023, 09:07Good day.
I have received a response that the service will be cancelled on the 01-07-2023 12:00:00 AM. Thank you for that.
However that is not good enough. As mentioned I requested cancellation on the 2nd of March and no-one responded. I have paid for this service for 2 months already after requesting cancellation and surely you can not be expecting me to pay for another month for a service I do not need.
Simply put, I am requesting that Vodacom does not bill me for the 3rd month for a service which should have been cancelled already.
I have received a response that the service will be cancelled on the 01-07-2023 12:00:00 AM. Thank you for that.
However that is not good enough. As mentioned I requested cancellation on the 2nd of March and no-one responded. I have paid for this service for 2 months already after requesting cancellation and surely you can not be expecting me to pay for another month for a service I do not need.
Simply put, I am requesting that Vodacom does not bill me for the 3rd month for a service which should have been cancelled already.
MP
Maxwell P's update23 May 2023, 09:07
Reviewer Update
Good day.
I have received a response that the service will be cancelled on the 01-07-2023 12:00:00 AM. Thank you for that.
However that is not good enough. As mentioned I requested cancellation on the 2nd of March and no-one responded. I have paid for this service for 2 months already after requesting cancellation and surely you can not be expecting me to pay for another month for a service I do not need.
Simply put, I am requesting that Vodacom does not bill me for the 3rd month for a service which should have been cancelled already.
I have received a response that the service will be cancelled on the 01-07-2023 12:00:00 AM. Thank you for that.
However that is not good enough. As mentioned I requested cancellation on the 2nd of March and no-one responded. I have paid for this service for 2 months already after requesting cancellation and surely you can not be expecting me to pay for another month for a service I do not need.
Simply put, I am requesting that Vodacom does not bill me for the 3rd month for a service which should have been cancelled already.