1 reviews | Active since Mar 2015
HELP I HAVE LOST HOPE
I need assistance as I am at a complete loss on what to do and where to go having tried Vodacom customer care repeatedly and even the Vodacom shop at Bayside.<br> <br> I took out a new contract for an iPhone 6 with a number to be ported and the phone was delivered with a new sim card in March. <br> I was informed i needed to request this port by going to a Vodacom shop which is what I did. The porting process was a mess and has taken a complete month!<br> I have now found out that the number ported to a new sim card on a pre-paid contract.<br> I have now been told by Eben, the manager at Vodacom in Bayside, that Vodacom gave me a new number which was activated and they cannot port an active number. WHAT?<br> Eben tells me the error came from Vodacom directly.<br> I am now paying for a new contract with a new number but need my old number on the contract as this is used for business.<br> <br> I have been with Vodacom for many years and am totally disgusted and disillusioned with the service. Dial 082 111? Only if you have a complete day to waste.<br> I now complained to Eben, Masibulele, Kurt and Hello Peter so lets see who is the most efficient.
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
