HELP !!!!! I HAVE A VODACOM ACCOUNT

Well Vodacom at their best . I paid via the app on the 25th Oct . I then get bugged by prerecorded messages asking for payment . I eventually get hold of a "human" who tells me I must phone client services ( at least 30 wait ) or go into a store ( at least an hour round trip) as they cant trace my payment . I ask "hoe come " she says , not our fault !!!! I then send a copy of a POP and get a not so bright Baloyi who tells me the same thing as they cannot trace my payment as shown on the POP .I then get a list of varification questions which amongst other was : cell number : Bank Name : Type of account :and Vodacom account number ALL of which were on the POP let alone the APP details . What on earth is the use of the app if it does not provide the dunces with the details .

I have no doubt that they will lock my line as I refuse to either pay again or waste my time doing their job for them.