1 reviews | Active since Aug 2016
HELP I am about to forfeit my data
<p>I purchased a 2 gig data because I was downloading a lot of documents. Before I finished downloading, left with 143Mb I realised that I will not ne able to complete my next download. I thend decided to purchase 3gig more to avoid my download being disrupted.</p> <p>Instead of my initial data being used first and then the addition, the 143mb is still available, and the data that is running is the latest 3 gig.</p> <p>This morning I called and I was told that vodacom terms and conditions is "last in - first out"</p> <p>I requested that someone explain to me why this is happening like that because what that means is that I am going to forfeit my 143mb as it is about to expire on 5 September.</p> <p>The one that is running expires on 17 September.</p> <p>I spoke to 5 people so far. The last conversation was with a customer service consultant who told me to hold on as she consults with her manager.</p> <p>Music was played for over 30 minutes until I hung up.</p> <p>I just need someone to explain to me what is going on. PLEASE</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
After a call from Monier on 25 August, I received email below.
I have acted as requested and now there is silence.
I do not know what to make of this:
Good day Rahab Magagane
As discussed, as a gesture of goodwill I will credit your number with 3GIG once off free data bundle.
Kindly reply to this email on the 5th of Septmber 2016 with the cell number.
Thank you for your feedback & patience in this regard.
Warm regards
Moenier de Vries
This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom. co.za/tc/default.html "
Good morning Moenier de Vries
Kindly be reminded of your promise to credit my phone number ********** with 3 gig once off data
Kind regards
Rahab Magagane
Show quoted text
After a call from Monier on 25 August, I received email below.
I have acted as requested and now there is silence.
I do not know what to make of this:
Good day Rahab Magagane
As discussed, as a gesture of goodwill I will credit your number with 3GIG once off free data bundle.
Kindly reply to this email on the 5th of Septmber 2016 with the cell number.
Thank you for your feedback & patience in this regard.
Warm regards
Moenier de Vries
This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom. co.za/tc/default.html "
Good morning Moenier de Vries
Kindly be reminded of your promise to credit my phone number ********** with 3 gig once off data
Kind regards
Rahab Magagane
Show quoted text
