Help, Help, Help

Cry out to someone in Vodacom that can assist with queries. I cant believe that a communications giant like Vodacom can not resolve a simple query to indicate that an account is settled. Collections department gives you automated responses that you have exceeded your query calls and that they can only help you in the new month. Their legal department have an automated response that you need to enter your ID that tells me my ID don't exist on their system. Disappointing systems that are not supporting customer requirements.