Help from Vodacom regarding this matter is non-existent.

Item: Vodacom
Rating: 1
Author: Nadia Catarina Rincon-Pereira

I paid my account according to my statement and invoice. Yesterday I received notification that I've apparently underpaid my account and will be handed over.

Help from Vodacom regarding this matter is non-existent. I got to the Vodapy app and whoever assisted me there made promises to call me within 20minutes It's now 24 hours late,r so I don't know what time you work on but we surely don't work on the same time.

My account is always paid and up to date!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Aug 2025, 11:54

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 Aug 2025, 11:54

Official

NCR

Nadia Catarina Rincon-Pereira's updateReviewer Update

19 Aug 2025, 13:01

Hello, I am still waiting for this yet getting emails left and right!!!!

NCR

Nadia Catarina Rincon-Pereira's update19 Aug 2025, 13:01

Reviewer Update

Hello, I am still waiting for this yet getting emails left and right!!!!