Help desk is not skilled for the current problems

Terribly service with customer care desk. Failure to resolve SMS problems that are no longer coming through from their own system. I can't even see what's happening with my bank account. I lodged a concern early this week but no one has taken this seriously.After doing recharge, there's no SMS confirmation. Their system cannot retrieve a call immediately and they want to make a case with what they see on the system. If your bank account is being tempered with, they won't be able to help immediately as their system can't confirm that. Deteriorating service ever. What make the whole thing worse is that they are failing to understand that many people have linked their cell numbers with their bank account.