Help Desk innefective

<p>On 17 November, 1 week ago, I phoned 082155 to report that one of my numbers had dissipeared from the MyVodacom login, feature that helps me monitor my usage and check on my data balance. The help desk could not help and I was promised a call back with 48 hours. This did not materialize and on 24 November I received a text that call number 1- ********** 19990 had been resolved. Vodacom took a week to do nothing, the problem is not resolved. I called back on 24 November to bring this to their attention but after 21 minutes of waiting for assistance, I eventualy stopped the call. Seems that the only way to get help from Vodacom is through Hellopeter. I am disgusted at the disgraceful service that Vodacom provide.</p>