Help Desk and ***** Department complaint

After noticing an account was opened on my name at Vodacom, I called there help desk, the help desk person, assured me my money will be payed back in 14 days.<br> After few weeks, nothing happened and I tried calling again. Then I was told to email there ***** Analysis department at [Email Removed] Mailed them with my story, and got a auto response back. after weeks I rep**** back to find out whats going on. And again no response.<br> Another few weeks passed. at this time, I'm trying the get a home loan, but was refused by some banks because of the outstanding Vodacom account. <br> Called them again, eventually got to there ***** department. the person on the other end, tell me to send a mail with copy of ID and Affidavit to the same email address, and someone will come back to me in 24 hours. its been 5 days again, and no response.