Help...!

I did an online application for a smartphone with Vodacom on Tuesday the 15th of October 2019. I received confirmation that my application had been approved and that I would be called by an agent to do the final confirmation. After the phone call from the agent was received, I was told that the device which I have ordered would be delivered within a week and that I need to have my ID book, Smart ID card or valid passport as well as proof of residence before they deliver the device. On Friday the 18th of October 2019, I decided to call Vodacom to find out the order status of the phone. I was advised the phone would be delivered to me on Monday the 21st of October 2019 or Tuesday the 22nd of October 2019 and was given a Waybill number K17***77. Upon trying to track the phone with the Waybill number online, I found it strange that it did not bring up anything. I then called Vodacom again on the 21st of October 2019 and was told by the lady who assisted me that the phone had been dispatched but that under Order Status it said Order Aborted and that she would send an email to the warehouse and CC me so that the request can be resolved. I did not receive her email or sms but assumed that she had done it. I called on Tuesday the 22nd of October 2019 and was told that the phone had been dispatched and I should expect it in a few days. I was excited as you can imagine that I didn’t really ask about the Order Aborted status. I called again on the same day only to be told that the order status was still showing as Order Aborted. I was told that this would be sent to their back office for technical team to assist with resolving this issue. I have, in the past week and a half, been taken from pillar to post with almost everyone I speak to giving me a different version of what they think should be the right answer with no one being able to advise me what the real issue is. Is there someone at Vodacom who would be able to assist or should I cancel the whole request and go to a different service provider?