ST
Sandra T
1 reviews | Active since Mar 2022
01 Jul 2024, 09:21
Help
I took fibre with vodacom as Month to Month today when i tell them to cancel/ stop it from debiting from my account i am being told is premature and cancellation fees i can only do that in December I dont understand how can a month to month when i took it the agent told me verbally it does not bind me this is a ****
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Jul 2024, 10:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jul 2024, 10:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
ST
Sandra T's updateReviewer Update
01 Jul 2024, 14:50The phone call was helpful thank you
ST
Sandra T's update01 Jul 2024, 14:50
Reviewer Update
The phone call was helpful thank you