AH
Agnes H
1 reviews | Active since Mar 2021
17 Mar 2021, 11:56
Help! Am trying to cancel one contract line!
I have been trying to cancel a contract line since the 8th of February. I keep being sent from pillar to post. They say the matter has been escalated and I will get a notification in 24-48 hours, but there is no movement. Should it be this difficult to cancel a line? So far I have called 6 times. Honestly Vodacom, make life easier for your clients. I have been a customer since 2005.
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Vodacom's replyOfficial
17 Mar 2021, 14:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2021, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team