DK
Drieka K
1 reviews | Active since Sept 2021
08 Sept 2021, 11:05
HELP!
my contract expired 4 July 2021. in June already, went to shop to make SURE that they did confirm that contract will NOT be renewed. Got bill end of July. Called, send emails... convertion at end of August 2021. 7 SEptember 2021 debit order taken from my account, again! GO TO VODASHOP.. sorry.... its been escalated! another email.... conversation at end of September 2021! I HAVE NO WORDS.. no one can help! people at the vodashop, sorry, you will have wait! CAN SOMEONE HELP WITH THIS??????????????????????????????????? i have various emails, sms, reference numbers... but to date.. STILL PAYING FOR A CONTRACT THAT ENDED JULY 2021!
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Replies (2)
Vodacom's replyOfficial
08 Sept 2021, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2021, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DK
Drieka K's updateReviewer Update
20 Sept 2021, 15:28As per discussion, cancellation was already loaded and it will be converted to prepaid on 30 September 2021.
We have also processed credits on to the Vodacom account. - THIS IS THE FEEDBACK - I WAS TOLD THE CREDIT WOULD REFLECT WITHIN 2 DAYS.. Its now Monday again..... almost a week LATER AGAIN.... no credit????? So can I be sure that the conversion will be done by 30 September 2021???? PROMISES PROMISES.. I really thought that the nice gentlemen that assisted me solved my problem.
We have also processed credits on to the Vodacom account. - THIS IS THE FEEDBACK - I WAS TOLD THE CREDIT WOULD REFLECT WITHIN 2 DAYS.. Its now Monday again..... almost a week LATER AGAIN.... no credit????? So can I be sure that the conversion will be done by 30 September 2021???? PROMISES PROMISES.. I really thought that the nice gentlemen that assisted me solved my problem.
DK
Drieka K's update20 Sept 2021, 15:28
Reviewer Update
As per discussion, cancellation was already loaded and it will be converted to prepaid on 30 September 2021.
We have also processed credits on to the Vodacom account. - THIS IS THE FEEDBACK - I WAS TOLD THE CREDIT WOULD REFLECT WITHIN 2 DAYS.. Its now Monday again..... almost a week LATER AGAIN.... no credit????? So can I be sure that the conversion will be done by 30 September 2021???? PROMISES PROMISES.. I really thought that the nice gentlemen that assisted me solved my problem.
We have also processed credits on to the Vodacom account. - THIS IS THE FEEDBACK - I WAS TOLD THE CREDIT WOULD REFLECT WITHIN 2 DAYS.. Its now Monday again..... almost a week LATER AGAIN.... no credit????? So can I be sure that the conversion will be done by 30 September 2021???? PROMISES PROMISES.. I really thought that the nice gentlemen that assisted me solved my problem.