1 reviews | Active since Jan 2012
Hellopeter was made for Vodacom
<p>Impossible to upgrade online and then impossible to cancel. Request online upgrade, spoke to agent who advised it would take between 3-5 working days. Followed up 3 times, 2nd agent advised the handset was out of stock and I would receive a callback. Phoned in next day and was told it was in stock and order was escalated and that I would receive a callback. After no call back I phoned again to cancel, promised a callback. Phoned in again to cancel, promised a callback. Got very upset over phone, agent escalated, advised it would take 24 hours to cancel the pending upgrade and I should call in again after that. Based on Vodacoms track record during this process I called in 5 days later to ensure they had enough time to process the cancellation. Was told the upgrade has not been cancelled. Every single agent I've spoken to has been helpful and understanding, the backoffice/escalations however is a different story. I will be cancelling all 4 of my Vodacom contracts as soon as possible as I do not need to go through this ordeal when my next upgrade is due. Pathetic service Vodacom, you have just lost a customer who has supported you for about 15 years. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom runaround still ongoing. After numerous phone calls and promises the upgrade would be cancelled they actually delivered the new phone 3 weeks after initially ordered. Returned phone and was told yet again the upgrade would be cancelled last week. Monday phone call and cancellation is still pending. Again was told it would be escalated and that I would receive a call back. Since this process begun I have been promised many call backs and to date not one person from Vodacom has contacted me. Tracking SMS' were also sent to my girlfriends number instead of mine for some bizarre reason. No idea what is happening at Vodacom these days. "Retentions Department"??? Not even close.
Vodacom runaround still ongoing. After numerous phone calls and promises the upgrade would be cancelled they actually delivered the new phone 3 weeks after initially ordered. Returned phone and was told yet again the upgrade would be cancelled last week. Monday phone call and cancellation is still pending. Again was told it would be escalated and that I would receive a call back. Since this process begun I have been promised many call backs and to date not one person from Vodacom has contacted me. Tracking SMS' were also sent to my girlfriends number instead of mine for some bizarre reason. No idea what is happening at Vodacom these days. "Retentions Department"??? Not even close.