HG
Hetty G
1 reviews | Active since May 2013
23 Feb 2021, 09:55
Hellopeter vs Vodacom
After troubleshooting my account (which had expired and I had cancelled) I realised that Vodacom will continue subtracting money every month for an account which no longer existed. Out of desperation I contacted Hellopeter with total dilemma on a Friday. The following Monday Vodacom contacted me with profound apologies and within a week I was refunded. I will definitely contact Hellopeter for any future problems. Thank you for excellent service.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
23 Feb 2021, 11:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Due to your query being posted on an incorrect listing, the Vodacom Consumer Website Team would not have received the post. Kindly re-post your query should you still require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2021, 11:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Due to your query being posted on an incorrect listing, the Vodacom Consumer Website Team would not have received the post. Kindly re-post your query should you still require any further assistance. Regards Consumer Website Team
Best regards,