HelloPeter Response to Vodacom

I appreciate the response from Vodacom; however, I need to clarify that this matter is still unresolved.

Firstly, I did receive an email from the Vodacom manager who claimed to have escalated the issue yet no reference number for this complaint was provided. Instead, I was simply referred back to the same email thread without any meaningful update or clear indication of what actions were supposedly taken. This lack of transparency is extremely concerning.

Secondly, I was told I would receive a call from a customer service representative, but that never happened. I followed all required steps: • I contacted Customer Care • I waited for feedback • My mother (the account holder) even called on my behalf

Despite all of this, we were told that because the product was purchased in-store, I cannot be assisted effectively sending us in circles with no resolution.

At this point, I feel completely exhausted and honestly defeated by how this has been handled. I trusted Vodacom as a service provider, but the lack of accountability, clear communication, and follow-through is disappointing. I have waited long enough without meaningful action, and I am now left with no option but to consider further steps to protect my consumer rights.

All I am asking for is proper assistance, a clear reference number for my complaint, and a resolution that aligns with the obligations Vodacom has toward its customers.