HB
Hannes B

1 reviews | Active since May 2014

05 Jan 2017, 14:23

Hellopeter response that they would phone but do not

<p>Yesterday I wrote a hellopeter review on the bad service I have received from vodacom. They rep**** within 1 hour that a consultant would phone. 24 hours later still no call from consultant and line still suspended.</p> <p> </p> <p>Vodacom will probably just reply with their standard "a consultant will phone in due course" to this also. Pathetic! Extremely bad service and arrogance from call center staff.</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply06 Jan 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team