Hellopeter, I am having a problem with a contract I have with VODACOM.

Hellopeter, I am having a problem with a contract I have with VODACOM.

On the morning of the 19th of June 2023, I realised that my cell phone was suspended. I called Vodacom which is my service provider to find out what the problem was, I was informed that I was owing 13 cents. I was advised to do a payment of OVER R 400.00 as their system couldn't accept 13 cents. I then paid an amount over R400.00, after the payment I called the VODACOM CALL CENTER and told them that I want them to cancel my contract as at the time it was due for upgrade.

Around the 24th or 26th of June 2023 I received a call from Vodacom with an agent stating that, as I have been their long-term customer, they could offer me a better deal than I had at the time and should not cancel the contract.

I was offered a Samsung smartphone including a voucher of R3000.00 a deal which I accepted. The phone was then delivered but this was without the voucher we agreed to be included.

I immediately called them and made them aware of the discrepancy of the phone they promised, I was then told that I cannot cancel the contract as the phone has to be collected first. I agreed to this, and I was further told that they will send their collection team to collect the phone.

The phone was collected on the 28th of JUNE 2023. After collection I immediately called VODACOM and told them that they should cancel the contract because I was not happy with their service and "false adverti*****t". Unfortunately, till this day the contract has not been cancelled yet the phone was collected. Since June up to date I am told that according to their system I have a contract that will end in 2025. I am currently using my old phone (the one that was due for an upgrade) which is over 3 years and fully paid but every month they keep on billing me for a phone not in my possession.

I called them once again regarding this issue and I was told that they are waiting for the managers decision and will come back to me. With frustration I went to Voda WORLD for assistance, the consultant who assisted me told me that there was no record of my complaints on their system.

My old phone is still on suspension, and I still receive statements of account regarding a device that was collected as agreed upon. I need assistance, every time I am taken from pillar to post until my phone call is dropped.

The last time I called I was told that they are still investigating. I was given the number *** to call and till today I have not received a call. I only receive statements of the smartphone I returned back to them.