HelloPeter complain ignored

This is my 2nd complain to Vodacom in 1 week. I wrote to hello peter a week ago because Vodacom I contacted Vodacom for a contract phone which they declined,, based on my ITC , Now I have got reports from ITC and I have no arrears on any account, no do I have defaults. Vodacom Insists I have, I need them to tell me the company that I OWE BECAUSE THE REPORTS THTA I PURCHASED FROM Transunion and Experian does not have any defaults nor Arrears on my name. I want this properly done so I can rectify and try have a relationship with Vodacom. every time a consumer applies for Credit, It affects the credit scouring with ITC, I do not want to keep affecting my scouring while I could be fixing it. I was sent to go back and enquire at a Vodashop, and ask for acquisition department, they also cannot tell me why I WAS DECLINED. They say I have arrears of 1000 with an unidentified company, AND I DONT, NEVER DID.