MM
Mutshinyalo M
1 reviews | Active since Nov 2023
21 Nov 2023, 12:10
Hello please help wi...
Hello please help with vodacom, I got a message below when I call they put me through toa robot Tobbi who cannot help.. They gave me an option to speak to a human who then Sai they did a simswap on my number without my knowledge the person I spoke to to dropped the call when I asked to speak to a manager.. Now I'm at risk of getting money stollen from all my 4 banks I have been calling for the past hour every time I get options that leads to a robot that cannot help.. Vodacom what makes you think this robot can help I need to speak to someone urgently.. My number is ***
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Replies (2)
Vodacom's replyOfficial
21 Nov 2023, 13:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2023, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Nov 2023, 12:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you have been contacted by the relevant team on the 21-11-2023 and assisted with your query. Regards, Consumer Website Team
Best regards,
Vodacom's reply22 Nov 2023, 12:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you have been contacted by the relevant team on the 21-11-2023 and assisted with your query. Regards, Consumer Website Team
Best regards,