1 reviews | Active since Dec 2014
Hello Peter - the new Vodacom customer services?
It appear as though Hello Peter is now the only way for a Vodacom customer to get any form of service.
On 01/07/2020 I emailed Vodacom to cancel (or convert to prepaid) my data contract, with an end date of 01/08/2020.
On 02/07/2020 I was asked 3 security questions via email which I answered the same day.
On 02/07/2020, after answering the security questions, I received an email confirming that my request had been sent to the cancellations department. ***
On 01/08/2020, at which point my contract should have been issued, I again received my monthly data allocation ... which I have not used as I was not supposed to receive it.
On 10/08/2020 I received my Vodacom account and noted that the charge for this number was still included for August 2020.
On 01/09/2020 I again received a data allocation for September which means my contract has still not been cancelled and i assume the September charge will reflect on my next bill as well.
What I require now is: 1. For my contract to be cancelled ***) as requested on 01/07/2020. 2. For the August 2020 charge to be refunded. 3. For Vodacom to ensure that there is no charge for September on my new account.
