QS
Quinten S
1 reviews | Active since Mar 2015
24 Dec 2016, 10:31
Hello, hello, hello...
<p>Vodacom on line service complete joke, and waste of time. Just hello, and chat ends, nothing else. Its my data, time, energy, time.... Waiting on delivery and order conformation since 5/12/2016. Was suppose to be xmas present. Now what? Oh, and the call back service is forever out of service, not to mention the voice channel. Come on, you are a telecom giant, yet you cant converse and sort out your customers.</p>
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Replies (3)
Vodacom's replyOfficial
24 Dec 2016, 11:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Dec 2016, 11:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
QS
Quinten S's updateReviewer Update
24 Dec 2016, 12:47And again,I am trying to chat on line as the site closes at 1h00, but i should not be suprised. Ita a no show. Can you not call me? I know that the data used by IM is not massive, but come on, you need to retain my services, not the other way around......................................................................................
FYI-Hence-UPGRADE!!!!!! So, let ,me spell this out for you guys. Not commited to a contract anymore....
QS
Quinten S's update24 Dec 2016, 12:47
Reviewer Update
And again,I am trying to chat on line as the site closes at 1h00, but i should not be suprised. Ita a no show. Can you not call me? I know that the data used by IM is not massive, but come on, you need to retain my services, not the other way around......................................................................................
FYI-Hence-UPGRADE!!!!!! So, let ,me spell this out for you guys. Not commited to a contract anymore....
QS
Quinten S's updateReviewer Update
27 Dec 2016, 14:14Stil waiting, and your voice channel keeps on dropping the line. Mpho (manager), Thebogo (call centre), Michael (call centre). Am I gonna have to wait till nxt year? Cant do upgrade in shop as orders are pending. Waisting my time, effort and money. How about a solution?
QS
Quinten S's update27 Dec 2016, 14:14
Reviewer Update
Stil waiting, and your voice channel keeps on dropping the line. Mpho (manager), Thebogo (call centre), Michael (call centre). Am I gonna have to wait till nxt year? Cant do upgrade in shop as orders are pending. Waisting my time, effort and money. How about a solution?