Held HOSTAGE by Vodacom - Ineptitude bordering on theft

<p>Vodacom REFUSES to convert one of my contracts to prepaid. I have been trying for 4 months now to convert my contract over to prepaid, but to no avail. I've spent many hours on the phone, in the vodacom stores and even after a few visits to VodaWorld has not resolved anything. </p> <p>In February I completed forms to prematurely cancel a cellphone contract 2 months prior to the 24 months end, I completed all the documentation along with paying the penalty fee. Low and behold, 4 months later Vodacom is still debiting the normal amount from my bank account, the sim is still active and I feel that I am being held captive in this contract, at Vodacom and I can not move to another service provider with the same number. Like I've said, I've spent countless hours in Vodacom shops, on the phone with customer care and Vodaworld. I wish I could just stop the debits going off from my bank, but I still have another contract still running in contract at Vodacom.</p> <p> </p> <p>Why did I pay a penalty fee??? Why did Vodacom not convert my number after requesting it AFTER the 24 months contract period?? Why can NO ONE at Vodacom help me???!!!! </p> <p> </p> <p>I am extremely disappointed in Vodacom - I always thought and promoted them as the best cellular service provider, but now I discourage everyone I know from joining them, based on my own accounts with them. This is my first complaint ever on HP, and it breaks my heart to be so negative towards a company where some people do work hard and with apssion, but as a whole I will never trust them again. I am angry and sad and I will probably go the consumer act legal route next. It took me 4 months to get here, but now I am going all out to get SOMEONE's attention.</p> <p> </p> <p>Regards, </p> <p> </p> <p>A previoulsy loyal but now ANNOYED and ANGRY customer.</p> <p> </p>