CM
Cheryl M
1 reviews | Active since Aug 2014
26 Oct 2022, 09:07
Held Hostage by Vodacom
I took a contract out in Feb 2022 when they sent it. It was the incorrect product they assured me not to worry they will collect and send the correct thing which they didn’t then started billing me for a product I do not need or require . They still haven’t collected and started double debiting my account once I had it reversed they handed me over to lawyers. I cannot cancel my contract even though I’m due for a cancellation or upgrade they basically holding me hostage with this product they won’t collect I call and email daily with not response back.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Oct 2022, 10:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2022, 10:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Oct 2022, 17:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to ***, our records shows your query has already been escalated to the relevant team and feedback was provided.
Monica Mandlati Detail: Vodacom direct feedback "
No recorded that client requested cancellation b4, order out of 14 days" Client needs to follow a normal cancelation process, and call ***, however they are liable to pay arrears, For payment arrangement client to call ***. Regards Consumer Website Team
Monica Mandlati Detail: Vodacom direct feedback "
No recorded that client requested cancellation b4, order out of 14 days" Client needs to follow a normal cancelation process, and call ***, however they are liable to pay arrears, For payment arrangement client to call ***. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2022, 17:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to ***, our records shows your query has already been escalated to the relevant team and feedback was provided.
Monica Mandlati Detail: Vodacom direct feedback "
No recorded that client requested cancellation b4, order out of 14 days" Client needs to follow a normal cancelation process, and call ***, however they are liable to pay arrears, For payment arrangement client to call ***. Regards Consumer Website Team
Monica Mandlati Detail: Vodacom direct feedback "
No recorded that client requested cancellation b4, order out of 14 days" Client needs to follow a normal cancelation process, and call ***, however they are liable to pay arrears, For payment arrangement client to call ***. Regards Consumer Website Team
Best regards,
CM
Cheryl M's updateReviewer Update
27 Oct 2022, 09:09It’s on your recordings and I have reference numbers , I even asked the woman so I think I need to take this further I’m being harassed by lawyers it was the day right after it arrived past 17:00 so I called them the morning please be aware I won’t leave this I have emails , WhatsApp’s even on messenger trying to correct this problem I needed a mobile ****le as I work from home I already have a wifi at home it is of no use for me. I wanted a mobile router can someone please correct this issue
CM
Cheryl M's update27 Oct 2022, 09:09
Reviewer Update
It’s on your recordings and I have reference numbers , I even asked the woman so I think I need to take this further I’m being harassed by lawyers it was the day right after it arrived past 17:00 so I called them the morning please be aware I won’t leave this I have emails , WhatsApp’s even on messenger trying to correct this problem I needed a mobile ****le as I work from home I already have a wifi at home it is of no use for me. I wanted a mobile router can someone please correct this issue