SB
Sharone B
1 reviews | Active since Jan 2018
12 Sept 2021, 19:59
Heartless Vodacom
My dad passed away June last yr, he had taken out a contract for him and my mum. We have been trying to cancel the contract, sending emails but nothing is happening. My mum hasn't worked in almost 20yrs and she does not want to continue with it. We call n email but as always Vodacom would rather debit money from ppl they have passed on.
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Replies (2)
Vodacom's replyOfficial
13 Sept 2021, 08:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2021, 08:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Sept 2021, 14:18 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, kindly email your query to ***. Your query will be assigned to a specialist. Please check for an email with your reference number, this will be the reference number that you will use to follow up.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, kindly email your query to ***. Your query will be assigned to a specialist. Please check for an email with your reference number, this will be the reference number that you will use to follow up.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2021, 14:18
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, kindly email your query to ***. Your query will be assigned to a specialist. Please check for an email with your reference number, this will be the reference number that you will use to follow up.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, kindly email your query to ***. Your query will be assigned to a specialist. Please check for an email with your reference number, this will be the reference number that you will use to follow up.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,