FR
Frederick R
1 reviews | Active since Mar 2017
15 Mar 2018, 19:47
Heartless idiots
Dear Vodacom. You are pathetic. We've lodged a complaint with the NCC after, within a period of less than 3 months, our disabled daughter's Samsung tablet is time and again unable to connect to the internet. Even after taking it in for repairs for the very same problem a second time, you refuse to supply us with a replacement device as you are compelled to do according to the CPA. You are contravening the law and disregarding your clients. Her tablet is now again, after the second set of "repairs" have been completed, again presenting with the same problem. Your technicians are idiots and you are heartless to allow this to continue with a mentally disabled client who is heartbroken every time she is unable to use her tablet for accessing data so that she can play games on her tablet. Heartless idiots - that's what you are!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Mar 2018, 07:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Mar 2018, 07:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
FR
Frederick R's updateReviewer Update
05 Apr 2018, 10:24Standard nonsense feedback written just so that they can claim "We Rep****!" I have not been contacted to resolve this complaint as promised for 20 days now. Pathetic!
FR
Frederick R's update05 Apr 2018, 10:24
Reviewer Update
Standard nonsense feedback written just so that they can claim "We Rep****!" I have not been contacted to resolve this complaint as promised for 20 days now. Pathetic!