Heartbroken client

I just want to wright about the service we received from vodacom. My husband made arrangements for payment for the 1st time since we have been clients of vodacom for years. Always pay on time ... for the 1st time we asked for help on our account because of a financial issue that will be resolved end of November. We asked them to please assist with some help and arranging with them to just give us time untill end of November and we will be able to settle the outstanding amounts on our vodacom. They said no problem no need to worry you have up to 3 month before cutting lines. They already cut our wifi because of one installment missed we told them that we will not go in arrears more than 2 installment. Still no help. We were true paying customers always making sure they are paid. We are asking for 1 time help and they treat us so bad. We realy thought they will help us in this short term struggle. We loved our provider but we are just another number to them. So heartbreaking and so sad for this. We realy had more hope in vodacom for assistance in time of need.