Heartbroken and disappointed

I have been a loyal customer for almost three years. Recently I was told my fibre package needs to be upgraded since the 10mbps line is no longer offered. So I received a new router the next day. Friday I get a call from openserve telling me that they can put on my internet but "in her heart she would feel better if she sent a technician to check the line". So I waited another weekend without internet. I phone Vodacom and they promise me the internet will be back on before the end of the work day. The technician finally comes less than an hour ago and tells me he can't do the work of just putting the internet on because there are too many trees in my garden and he needs to send a contractor down to my house to trim them. Who would pay for that? I never had an issue with Vumatel before when it comes to trees and foliage. So thanks to openserve I will be cancelling my fibre package and going to MTN to get lousy 4G internet. And now I have a useless fibre line in my house that will never be used again. Thanks for nothing.