Heartbroken

Trying to get a big company such as Vodacom to ever admit that they might have made a mistake is almost impossible. I say almost as I want to believe there are still one or two good people working there. On 11/04/2023 I wrote on this platform explaining my complaint. I had one generic email from the Co and one brief phone call from an agent on 12/04/2023. And that is it. Because of my financial situation I had to cancel my Vodacom wifi. I can't afford not to have a phone. It is my communication with my family and friends. My bank, my emails and ordering my groceries. I cant threaten a company like vodacom that I won't pay my monthly fee because my phone is my lifeline. And Vodacom knows this. That is why they do not care for one more unsatisfied customer. Because I have to pay with a debit order - they get their money. So what if I have to suffer financially.